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Lisa Potter

Digital

Introducing our strategic plan: thrive(3)

SSA is excited to announce a brand-new initiative primarily focused on providing the best all-around experience for our guests across our 72 partnerships and preparing for the future of our ever-changing industry. We’ve set up the groundwork for years, focusing on bundling our services around food, retail, and admissions, while Read more…

By Lisa Potter, 4 yearsMarch 24, 2022 ago
Sustainability

Small Steps to Big Change: How SSA is Working to Eliminate Single-Use Plastic in Cultural Attractions

There’s a well-known parable on the power of small actions about a boy throwing individual starfish back into the ocean. As the story goes, an old man questions the boy’s efforts saying he’ll never be able to save all of the starfish given the sheer length of the beach and Read more…

By Lisa Potter, 4 yearsMarch 9, 2022 ago
Sparkd
Digital

SPARKd: The Future of Cultural Attractions

INTRODUCING…THE FUTURE OF CULTURAL ATTRACTIONS Meet SPARKd, SSA’s all-in-one guest experience commerce hub that takes every crucial step in the guest journey and brings them under one convenient tap of a button. From easily placing mobile food orders and touchless retail shopping, to helpful interactive maps and state-of-the-art augmented reality, Read more…

By Lisa Potter, 4 yearsFebruary 14, 2022 ago
Culinary

The Three Rules for Designing Menus That Serve Diverse Dietary Needs at Culinary Attractions

It’s an exciting time for the culinary world in the cultural attraction space. Things are changing. And that’s a good thing. As cultural attraction dining has experienced an expansive evolution the past 10 years, it’s about to move another notch towards the future. Visitors are more unique today than ever Read more…

By Lisa Potter, 4 yearsFebruary 6, 2022 ago
Admissions

The 2022 Trends to Know in the Food, Retail, and Admissions Space

The end of one year and the beginning of the next always has us considering what worked, what didn’t, and what’s coming next in our world. The effects of COVID-19, the increasing (and necessary!) urgency for which our society works toward being more sustainable, and the increasing ease of technology Read more…

By Lisa Potter, 4 yearsFebruary 4, 2022 ago
Sustainability

Staying the Course: Three Lessons Learned From Cultural Attraction Sustainability Programs

When COVID-19 first hit the United States in March 2020, the last thing on some individuals and companies’ minds was how to be sustainable throughout the pandemic. Fearing the spread of germs, single-use plastic usage rose, disposable masks sold out, and people everywhere went through resources quickly and with little Read more…

By Lisa Potter, 4 yearsJanuary 26, 2022 ago
Digital

The Challenges of Multi-Contractor Management for Cultural Attractions

As a guest, you have certain expectations of your host. Make you feel welcome. Serve refreshments. Keep you entertained. A quality guest experience is guided by a host who knows how to manage every aspect of that journey. Guest expectations extend beyond dinner parties, and into business spaces and cultural Read more…

By Lisa Potter, 4 yearsDecember 13, 2021 ago
Diversity, Equity, Access, Inclusion

SSA’s Favorite Things

Our Favorite Gifts for the Holidays SSA’s favorite gifts for the holiday season that you can feel good about purchasing. Each item supports diversity, sustainability or conservation.  For the Little Ones Joyful Carousel 24 piece puzzle features diverse characters for an inclusive and educational gift. Shop Now Save the Black Read more…

By Lisa Potter, 4 yearsDecember 1, 2021 ago
Miami Retail Store
Diversity, Equity, Access, Inclusion

How to Create a Diverse Store Environment from Every Angle of your Cultural Attraction

When we talk about creating diversity in the workplace, especially recently, it’s usually in relation to gender, race, color, or background. As organizations strive to increase the diversity in their own workforce, it can be easy to focus on these physical attributes and think you’ve done the work. For cultural Read more…

By Lisa Potter, 4 yearsSeptember 11, 2021 ago
Admissions
Admissions

How Outsourcing Admissions Services for your Cultural Attraction Can Increase Revenue and Drive Guest Satisfaction

Ah, admissions. It’s the thing that both gives your cultural attraction life and a constant hindrance in how you could do more if you could just figure out HOW to wrap your brain around it. Because it’s big, right? It’s not as simple as just merely selling a ticket and Read more…

By Lisa Potter, 4 yearsAugust 23, 2021 ago

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