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Innovation

SSA Attraction.io Partnership
Innovation

Building the Guest Journey of the Future With SSA and Attractions.io

This is the story of two companies with a shared goal of advancing the industry from the inside out. Because that’s how every great partnership should start, right? With the objective of making the future a better place using combined values, resources, and expertise. We’re excited to share how Attractions.io Read more…

By Katie Reinhart, 2 weeksJanuary 16, 2023 ago
Diversity, Equity, Inclusion

In Case You Missed It! AZA + SSA

The Association of Zoos and Aquarium’s Annual Conference in Baltimore was one for the books! From engaging sessions and reunions with partners and friends, to the Icebreaker and Zoo Day hosted by National Aquarium, Maryland Zoo and SSA, what a week! Before we get into what excited us the most, Read more…

By Katie Reinhart, 5 monthsSeptember 16, 2022 ago
SSA Team Retreat
Innovation

New Faces of SSA Digital

Meet the New Faces of SSA Digital We’re builders. Innovators. People who get the job done by recognizing where to get started. In an effort to continue making digital a priority within our thrive(3) program, we’re building out an entire digital team to better support our long-term goals.  We’ve brought Read more…

By Stephen Melton, 6 monthsAugust 16, 2022 ago
Innovation

Delivering on our promise: Meet our thrive(3) strategic partners

This past month we announced the official launch of thrive(3), our company-wide initiative under one culture, one team, and 100 percent alignment with our partners. In order to better deliver on our three pillars, focused on sustainability, digital innovation, and diversity, we’ve partnered with industry experts to help us strategically Read more…

By Shayne Marcely, 8 monthsJune 8, 2022 ago
Diversity, Equity, Inclusion

Introducing our strategic plan: thrive(3)

SSA is excited to announce a brand-new initiative primarily focused on providing the best all-around experience for our guests across our 72 partnerships and preparing for the future of our ever-changing industry. We’ve set up the groundwork for years, focusing on bundling our services around food, retail, and admissions, while Read more…

By Shayne Marcely, 10 monthsMarch 24, 2022 ago
Sparkd
Innovation

SPARKd: The Future of Cultural Attractions

INTRODUCING…THE FUTURE OF CULTURAL ATTRACTIONS Meet SPARKd, SSA’s all-in-one guest experience commerce hub that takes every crucial step in the guest journey and brings them under one convenient tap of a button. From easily placing mobile food orders and touchless retail shopping, to helpful interactive maps and state-of-the-art augmented reality, Read more…

By Katie Reinhart, 12 monthsFebruary 14, 2022 ago
Admissions

The 2022 Trends to Know in the Food, Retail, and Admissions Space

The end of one year and the beginning of the next always has us considering what worked, what didn’t, and what’s coming next in our world. The effects of COVID-19, the increasing (and necessary!) urgency for which our society works toward being more sustainable, and the increasing ease of technology Read more…

By Katie Reinhart, 12 monthsFebruary 4, 2022 ago
Innovation

The Challenges of Multi-Contractor Management for Cultural Attractions

As a guest, you have certain expectations of your host. Make you feel welcome. Serve refreshments. Keep you entertained. A quality guest experience is guided by a host who knows how to manage every aspect of that journey. Guest expectations extend beyond dinner parties, and into business spaces and cultural Read more…

By Katie Reinhart, 1 yearDecember 13, 2021 ago
Kiosk Ordering
Innovation

3 Ways Digital Technology Increases Guest Satisfaction at Cultural Attractions

All cultural attractions are in the business to help guests make memories that last a lifetime. That’s why we’re all here. A visit to a zoo, museum, or aquarium is a chance to escape routine and spend more unique, high-quality time with family. So, you might wonder, how can technology Read more…

By Katie Reinhart, 2 yearsMay 4, 2021 ago
Background
Innovation

AZA Connect: Innovation in a Pandemic

Association of Zoos & Aquariums (AZA) and their Commercial Member Engagement Council, together, are paving the way for innovation and thought leadership. Read the below article (and linked here) to see how we worked to navigate the pandemic with our partners. AZA Connect: Innovation in a Pandemic Written by: Hillary Richard Read more…

By Katie Reinhart, 2 yearsFebruary 5, 2021 ago

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Recent Posts
  • Building the Guest Journey of the Future With SSA and Attractions.io
  • SSA Group + Canopy Strategic Partners Research Initiative
  • Year in Review: Our Top Content from 2022
  • This is SSA: Meet Cveta Chydzinski, Director of People Experience
  • How to Set up Successful Employee Resource Groups (ERGs)
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Building the Guest Journey of the Future With SSA and Attractions.io

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SSA Group + Canopy Strategic Partners Research Initiative

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Year in Review: Our Top Content from 2022

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